Frequently Asked Questions

For Singapore residents, you'll need:

• NRIC (front and back) or FIN card
• Proof of address (utility bill or bank statement less than 3 months old)
• Selfie with your ID document
• Additional documents may be required for higher trading limits

Standard verification typically takes 1-2 business hours during operating hours. Enhanced verification for higher limits may take 24-48 hours. We process applications from 9 AM to 6 PM Singapore time, Monday through Friday.

Yes, foreigners can open accounts with the following documents:

• Valid passport
• Singapore work pass (EP, S Pass, etc.) or dependent pass
• Proof of Singapore address
• Additional KYC documents from home country may be required

Initial trading limits are:

• Basic Verification: SGD 10,000 daily trading limit
• Enhanced Verification: SGD 50,000 daily trading limit
• Withdrawal Limit: SGD 5,000 per day initially
• Limits can be increased with additional documentation and account history

We accept the following payment methods for SGD deposits:

• Bank Transfer: DBS, UOB, OCBC, Standard Chartered
• PayNow: Instant transfers using NRIC/FIN
• FAST Transfer: Same-day bank transfers
• Credit/Debit Cards: Visa and Mastercard (3% fee)

Deposits:

• PayNow: Instant
• FAST Transfer: 15-30 minutes
• Bank Transfer: 1-2 business days

Withdrawals:

• SGD withdrawals: Same day if requested before 3 PM SGT
• Crypto withdrawals: Processed within 30 minutes
• Large withdrawals (>SGD 50,000): May require additional verification

No fees for:

• SGD deposits via bank transfer or PayNow
• SGD withdrawals to Singapore bank accounts

Fees apply for:

• Credit card deposits: 3%
• Crypto withdrawals: Network fees + 0.0005 BTC equivalent
• International wire transfers: SGD 20

We offer trading in 50+ cryptocurrencies including:

• Major Coins: Bitcoin (BTC), Ethereum (ETH), Ripple (XRP)
• Established Altcoins: Litecoin (LTC), Bitcoin Cash (BCH), Cardano (ADA)
• DeFi Tokens: Uniswap (UNI), Aave (AAVE), Compound (COMP)
• Singapore-focused: Various SGD-pegged stablecoins
• New tokens are added regularly based on market demand and regulatory compliance

We offer multiple trading pairs including:

• SGD Pairs: BTC/SGD, ETH/SGD, XRP/SGD, and 20+ others
• USDT Pairs: Major cryptocurrencies against USDT
• Crypto Pairs: ETH/BTC, XRP/BTC, and other cross pairs
• New trading pairs are added based on liquidity and user demand

Yes, we offer limited leverage trading for qualified investors:

• Retail Investors: Up to 2x leverage on selected pairs
• Accredited Investors: Up to 5x leverage with additional risk disclosures
• Institutional Clients: Custom leverage arrangements
• Leverage trading requires additional risk acknowledgment and may not be suitable for all investors

We employ multiple security measures:

• Cold Storage: 98% of digital assets stored offline
• Multi-signature Wallets: Requires multiple approvals for large transactions
• Insurance Coverage: SGD 150 million insurance policy
• Bank-grade Security: 256-bit SSL encryption and regular security audits
• 2FA Enforcement: Mandatory two-factor authentication for all accounts

Yes, we operate under the following regulatory framework:

• Licensed under the Payment Services Act 2019
• Regulated by the Monetary Authority of Singapore (MAS)
• Compliant with Anti-Money Laundering (AML) and Countering Financing of Terrorism (CFT) requirements
• Regular audits and reporting to regulatory authorities

Immediately take these steps:

1. Contact our 24/7 security hotline: +65 09 1547916
2. Change your password and 2FA settings
3. Freeze your account through the platform or mobile app
4. Monitor your email for security alerts
5. Report to Singapore Police if significant funds are involved

Our trading fee structure is:

• Maker Fees: 0.10% to 0.00% (based on 30-day volume)
• Taker Fees: 0.20% to 0.10% (based on 30-day volume)
• Volume Tiers: Fees decrease with higher trading volumes
• Dilepa Token Holders: Additional fee discounts for DF token holders

We believe in transparent pricing. All fees are clearly disclosed:

• No account maintenance fees
• No deposit fees for SGD bank transfers
• No withdrawal fees for SGD to Singapore banks
• Spread is clearly displayed before order execution
• All fees are shown in the fee schedule and order confirmation